Frequently asked questions
What flooring products do you offer?
We offering of wide selection of products including; hardwood, carpet, tile & stone, laminate, luxury vinyl plank & tile and custom area rugs.
Can I receive Air Miles Reward Miles on my purchase?
Yes! As long as the World Floorcoverings invoice is in your name, you are eligible for Air Miles Reward Miles. Please check in-store for our current promotions.
Do you stock flooring?
No, we work with some of the largest Flooring distrubtors to ensure great selection. Therefore products ship from our Suppliers warehouses. If you are planning a project we always suggest booking an appointment with us early on. This way we can do our best to ensure your product is avaliable and in on time.
When should I begin the flooring selection process?
Even though flooring is usually one of the last items in a renovation or new build, we always suggest making your selections at the start of the project. This ensures we can do our best to meet timelines. Pricing and product selection is everchanging, so if you have your eye on something specific, book an appointment with our team!
What flooring is right for my household?
Our Sales team is more than happy to coach you on what products may be suitable for your lifestyle. There are many factors that come in to play. However, please keep in mind that no product is invinceable. Every product will change over time. You can lessen the stress on your flooring by following proper Care and Maintenance.
What is your return policy?
Unfortunatley, we do not offer returns on any custome orders due to the nature of the order. Every other order is eligible for return within 30 days of purchase. Please keep in mind that restocking fees of 25% and freight costs will be applied.
Do your product have warranties?
Yes, we do! World Floorcoverings does not manufcature any of the products we sell, therefore all warranties are secured by the supplier of the flooring. Following your purchase you should always visit the manufacutre website to register your warranty. If you are unsure of the supplier of your flooring please as your Salesperson.